Shipping policy

Shipping Policy

All orders are processed within 24-48 hours after purchasing. Excludes pre-orders.

We do not ship during the weekend or Victoria public holidays. Dispatch times may be longer during promotional and busy holidays and restock periods.

Shipping Fees

Australia 

Orders over $100 - FREE* Standard Delivery

Orders $99 and under - $12 Flat Rate Standard Delivery

*Free Standard Delivery applies to smaller items. Bulky items (i.e Table Lamp, Floor Lamp) may incur extra charges. A shipping estimate will be quoted at checkout based on your location and order quantity.

Due to the bulkiness of our parcels, we can only deliver Express Post on a quotation basis. Please get in touch with us at hello@paolaandjoy.com with your order requirements and address so we can provide you with a quote.

New Zealand

$20 Flat Rate Shipping to New Zealand. Excludes Bulky Items (i.e Table Lamp - calculated at checkout)

Customs Fees

International customers (outside of Australia) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of these fees and we recommend for you to contact your country's customs office for respective charges and rates on a package coming outside of your country. Paola And Joy will not be held liable or responsible for the custom delays, duties or taxes that may apply.

If parcels are returned to us due to failure to comply with duties, customs and local taxes charged by your country, a 15% restocking fee, the return cost (same value as the original shipping cost) and the original shipping will be deducted from the refund.